{"data":{"id":"958074","string_id":"Sy5P3c3o","status":"1","parent_id":"955829","slug":"Sy5P3c3o","order":"0","name":"Merchant Payment Issues","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"","published_time":"0","add_time":"1790784391","update_time":"1790858457","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"parent_name":"Using Your Card","parent_type":"1","parent_slug":"2VIr7YKk","child":[{"id":"963397","string_id":"m56gipBT","status":"1","parent_id":"958074","slug":"Why-Won-t-a-Merchant-Accept-My-U9-Card","order":"0","name":"Why Won't a Merchant Accept My U9 Card?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1790858457","add_time":"1790856747","update_time":"1790858457","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"963397\", \"958074\", \"955829\"]","content":{"content_id":"963397","content":"

Some merchants restrict virtual, prepaid, or digital asset related cards under their own terms, which is separate from anything on the U9 side. First confirm that your card is active and has enough balance. If the problem continues, try a different merchant.<\/p>","pure_content":"Some merchants restrict virtual, prepaid, or digital asset related cards under their own terms, which is separate from anything on the U9 side. First confirm that your card is active and has enough balance. If the problem continues, try a different merchant.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1790856747","update_time":"1790858457"},"pure_content":"Some merchants restrict virtual, prepaid, or digital asset related cards under their own terms, which is separate from anything on the U9 side. First confirm that your card is active and has enough ba"},{"id":"963398","string_id":"bn7qk9XJ","status":"1","parent_id":"958074","slug":"How-Long-Does-a-Merchant-Refund-Take-to-Arrive","order":"0","name":"How Long Does a Merchant Refund Take to Arrive?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1790858457","add_time":"1790856800","update_time":"1790858457","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"963398\", \"958074\", \"955829\"]","content":{"content_id":"963398","content":"

The exact timing is not something U9 can guarantee, because it depends on how the merchant and the Visa network process the refund. If you are expecting a refund, ask the merchant for the refund reference and date, and keep an eye on your Transaction History.<\/p>\n

Please note that a refund fee of 2% per refund transaction applies.<\/p>","pure_content":"The exact timing is not something U9 can guarantee, because it depends on how the merchant and the Visa network process the refund. If you are expecting a refund, ask the merchant for the refund reference and date, and keep an eye on your Transaction History.\nPlease note that a refund fee of 2% per refund transaction applies.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1790856800","update_time":"1790858457"},"pure_content":"The exact timing is not something U9 can guarantee, because it depends on how the merchant and the Visa network process the refund. If you are expecting a refund, ask the merchant for the refund refer"},{"id":"963399","string_id":"pP7qvZuX","status":"1","parent_id":"958074","slug":"What-Should-I-Do-If-I-Was-Charged-Twice","order":"0","name":"What Should I Do If I Was Charged Twice?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1790858457","add_time":"1790856863","update_time":"1790858457","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"963399\", \"958074\", \"955829\"]","content":{"content_id":"963399","content":"

First, open Transaction History, because one of the entries may be a temporary authorization hold that clears on its own. If both are completed charges, contact the merchant first. If it is still not resolved, contact U9 support and include the transaction details.<\/p>\n

Please note that a dispute case carries a fee of USD 30 per case. <\/p>","pure_content":"First, open Transaction History, because one of the entries may be a temporary authorization hold that clears on its own. If both are completed charges, contact the merchant first. If it is still not resolved, contact U9 support and include the transaction details.\nPlease note that a dispute case carries a fee of USD 30 per case.\u00a0","is_draft":"0","editor_type":"3","file_path":"","add_time":"1790856863","update_time":"1790858457"},"pure_content":"First, open Transaction History, because one of the entries may be a temporary authorization hold that clears on its own. If both are completed charges, contact the merchant first. If it is still not"}],"content":{"icon":"","desc":"","content_id":"958074","add_time":"1790784391","update_time":"1790784391","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}