{"data":{"id":"1062559","string_id":"c6AD4P4M","status":"1","parent_id":"1040115","slug":"c6AD4P4M","order":"0","name":"FAQs","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"","published_time":"0","add_time":"1791916499","update_time":"1791929731","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"parent_name":"Swap U9","parent_type":"1","parent_slug":"vgP8KLI4","child":[{"id":"1062568","string_id":"C2JSL6aM","status":"1","parent_id":"1062559","slug":"How-Long-Does-a-Swap-Take","order":"0","name":"How Long Does a Swap Take?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791916638","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062568\", \"1062559\", \"1040115\"]","content":{"content_id":"1062568","content":"

Swaps are processed on-chain, so timing depends on network conditions. Transactions on the Abelian chain need at least 3 block confirmations, which takes about 13 minutes on average, and can be faster or slower. If your swap has not arrived after 30 minutes, contact support.<\/div>\n<\/div>","pure_content":"Swaps are processed on-chain, so timing depends on network conditions. Transactions on the Abelian chain need at least 3 block confirmations, which takes about 13 minutes on average, and can be faster or slower. If your swap has not arrived after 30 minutes, contact support.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791916638","update_time":"1791929546"},"pure_content":"Swaps are processed on-chain, so timing depends on network conditions. Transactions on the Abelian chain need at least 3 block confirmations, which takes about 13 minutes on average, and can be faste"},{"id":"1062569","string_id":"3gsYoDXA","status":"1","parent_id":"1062559","slug":"My-Swap-Hasn-t-Arrived-What-Should-I-Do","order":"0","name":"My Swap Hasn't Arrived. What Should I Do?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791916663","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062569\", \"1062559\", \"1040115\"]","content":{"content_id":"1062569","content":"

Please do not pay again. An exchange showing your withdrawal as complete does not mean the swap is complete. Contact support with:<\/div>\n

\n
Your order number<\/div>\n<\/li>\n
\n
The currency, network, and amount you sent<\/div>\n<\/li>\n
\n
The transaction hash (TxID)<\/div>\n<\/li>\n<\/ul>\n<\/div>","pure_content":"Please do not pay again. An exchange showing your withdrawal as complete does not mean the swap is complete. Contact support with:\n\n\nYour order number\n\n\nThe currency, network, and amount you sent\n\n\nThe transaction hash (TxID)","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791916663","update_time":"1791929546"},"pure_content":"Please do not pay again. An exchange showing your withdrawal as complete does not mean the swap is complete. Contact support with:\n\n\nYour order number\n\n\nThe currency, network, and amount you sent\n\n\nT"},{"id":"1062570","string_id":"B70yJEUz","status":"1","parent_id":"1062559","slug":"My-Swap-Order-Is-Stuck-or-Incomplete-What-Should-I-Do","order":"0","name":"My Swap Order Is Stuck or Incomplete. What Should I Do?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791916679","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062570\", \"1062559\", \"1040115\"]","content":{"content_id":"1062570","content":"
\n
Contact support with your order number and transaction hash (TxID). Once we have checked it, we will help you complete the swap or arrange a refund. Refunds are free, and support will let you know the processing time.<\/div>\n<\/div>","pure_content":"Contact support with your order number and transaction hash (TxID). Once we have checked it, we will help you complete the swap or arrange a refund. Refunds are free, and support will let you know the processing time.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791916679","update_time":"1791929546"},"pure_content":"Contact support with your order number and transaction hash (TxID). Once we have checked it, we will help you complete the swap or arrange a refund. Refunds are free, and support will let you know th"},{"id":"1062571","string_id":"3vBUcYAX","status":"1","parent_id":"1062559","slug":"I-Sent-Funds-on-the-Wrong-Network-in-the-Wrong-Currency-or-to-the-Wrong-Address","order":"0","name":"I Sent Funds on the Wrong Network, in the Wrong Currency, or to the Wrong Address","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791916690","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062571\", \"1062559\", \"1040115\"]","content":{"content_id":"1062571","content":"
\n
Contact support right away with the network, currency, receiving address, and transaction hash (TxID) you used. We will look into it, but we cannot guarantee that the funds can be recovered.<\/div>\n<\/div>","pure_content":"Contact support right away with the network, currency, receiving address, and transaction hash (TxID) you used. We will look into it, but we cannot guarantee that the funds can be recovered.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791916690","update_time":"1791929546"},"pure_content":"Contact support right away with the network, currency, receiving address, and transaction hash (TxID) you used. We will look into it, but we cannot guarantee that the funds can be recovered."}],"content":{"icon":"","desc":"","content_id":"1062559","add_time":"1791916499","update_time":"1791929731","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}