Contact Us

Tap the chat bubble icon in the top right corner of the app to chat with our support team.

If you cannot log in to the app (for example, you are not receiving your verification code), email support@u9.cash with your registered email and a description of the issue.

To help us check your case quickly, please include whatever applies:

• Your registered email
• The approximate time of the transaction
• The amount and currency
• The transaction hash (TxID) or order number, if you have one
• A screenshot of the status or error message
• Your app version and phone system, if it is an app display issue

Note: Support will never ask for your seed phrase, private key, or verification codes. Only contact us through the in-app support chat or our official email, support@u9.cash.

Tell us through the support chat and we will log it for you. It helps to describe what you were trying to do, what got in the way, and what you would like to see. Thank you for every suggestion.

Check Notifications in the app and follow U9's official X (Twitter) account.