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I'm Not Receiving My Email Verification Code

  1. Check your spam or junk folder.
  2. Confirm the email address was typed correctly with no extra spaces.
  3. Wait a few minutes, then tap resend on the registration page.
  4. If it still has not arrived after a few attempts, contact support with the email address you are trying to verify.
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Last modified: 2026-10-01
  • Creating Your Account
    • Getting Started
      • Which Countries and Regions Can Register?
      • Do I Need a Phone Number to Register?
      • How Do I Create a U9 Account?
      • Registration and Identity Verification
      • Where Can I Download the U9 App?
      • How Do I Update the App?
    • Logging In
      • I'm Not Receiving My Email Verification Code
      • What Should I Do If My Account Is Locked?
      • How Do I Reset or Change My Password?
    • Account Settings
      • How Do I Change the Email Linked to My Account?
      • Can I Have More Than One U9 Account?
      • How Do I Change the App Language?
      • How Do I Switch Accounts?
      • I Can't Access My Email Anymore. What Can I Do?
      • What Happens to My Card If I Change My Phone Number?
    • Closing Your Account
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