{"data":{"id":"1062473","string_id":"KeevDVaa","status":"1","parent_id":"1040114","slug":"KeevDVaa","order":"0","name":"Security and Scams","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"","published_time":"0","add_time":"1791913559","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"parent_name":"Account and Security","parent_type":"1","parent_slug":"FS4J9ITl","child":[{"id":"1062484","string_id":"X39sE6M0","status":"1","parent_id":"1062473","slug":"How-Can-I-Keep-My-Account-Safe","order":"0","name":"How Can I Keep My Account Safe?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791914018","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062484\", \"1062473\", \"1040114\"]","content":{"content_id":"1062484","content":"

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Never share your verification codes, full card number, security code (CVV), seed phrase, or private key with anyone, including someone claiming to be U9 support.<\/div>\n<\/li>\n
\n
Only manage your account and card through the official app and official channels.<\/div>\n<\/li>\n
\n
Keep your email account secure, since your login codes are sent there.<\/div>\n<\/li>\n
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If you notice a suspicious transaction, contact support right away.<\/div>\n<\/li>\n<\/ul>\n<\/div>","pure_content":"Never share your verification codes, full card number, security code (CVV), seed phrase, or private key with anyone, including someone claiming to be U9 support.\n\n\nOnly manage your account and card through the official app and official channels.\n\n\nKeep your email account secure, since your login codes are sent there.\n\n\nIf you notice a suspicious transaction, contact support right away.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791914018","update_time":"1791929546"},"pure_content":"Never share your verification codes, full card number, security code (CVV), seed phrase, or private key with anyone, including someone claiming to be U9 support.\n\n\nOnly manage your account and card"},{"id":"1062485","string_id":"QJqM8z3B","status":"1","parent_id":"1062473","slug":"What-Should-I-Do-If-I-Lose-My-Phone-or-Change-Devices","order":"0","name":"What Should I Do If I Lose My Phone or Change Devices?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791914031","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062485\", \"1062473\", \"1040114\"]","content":{"content_id":"1062485","content":"
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- \n
  New device:<\/strong> Install the Abelian app and log in with your registered email and a new verification code.<\/div>\n<\/li>\n
- \n
  Lost phone:<\/strong> Since you log in with codes sent to your email, make sure your email account is secure first. If you see any transaction you do not recognize, contact support right away.<\/div>\n<\/li>\n<\/ul>\n<\/div>","pure_content":"New device: Install the Abelian app and log in with your registered email and a new verification code.\n\n\nLost phone: Since you log in with codes sent to your email, make sure your email account is secure first. If you see any transaction you do not recognize, contact support right away.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791914031","update_time":"1791929546"},"pure_content":"New device: Install the Abelian app and log in with your registered email and a new verification code.\n\n\nLost phone: Since you log in with codes sent to your email, make sure your email account is"},{"id":"1062486","string_id":"qn44YhsG","status":"1","parent_id":"1062473","slug":"Will-Support-Ever-Ask-for-My-Seed-Phrase-Private-Key-or-Codes","order":"0","name":"Will Support Ever Ask for My Seed Phrase, Private Key, or Codes?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791914060","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062486\", \"1062473\", \"1040114\"]","content":{"content_id":"1062486","content":"
  Never. <\/strong>U9 support will not contact you first, and will never ask for your seed phrase, private key, verification codes, full card number, or security code for any reason.
  
  <\/div>\n
  Common scams include someone posing as support and messaging you directly, asking for your code to \"fix an account problem\" or \"unfreeze funds\", or asking you to send money to an address. If this happens, stop the conversation and check with us through the in-app chat.
  
  <\/div>\n
  Note:<\/strong><\/span> When you send screenshots to support, cover any personal information that is not relevant, and never post full account records in public groups.<\/span><\/div>","pure_content":"Never. U9 support will not contact you first, and will never ask for your seed phrase, private key, verification codes, full card number, or security code for any reason.\nCommon scams include someone posing as support and messaging you directly, asking for your code to \"fix an account problem\" or \"unfreeze funds\", or asking you to send money to an address. If this happens, stop the conversation and check with us through the in-app chat.\nNote: When you send screenshots to support, cover any personal information that is not relevant, and never post full account records in public groups.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791914060","update_time":"1791929546"},"pure_content":"Never. U9 support will not contact you first, and will never ask for your seed phrase, private key, verification codes, full card number, or security code for any reason.\nCommon scams include someone"},{"id":"1062492","string_id":"3zfubiuY","status":"1","parent_id":"1062473","slug":"What-Are-U9-s-Official-Channels","order":"0","name":"What Are U9's Official Channels?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791914086","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062492\", \"1062473\", \"1040114\"]","content":{"content_id":"1062492","content":"
  \n
  \n
  Support chat:<\/strong> Tap the chat bubble icon in the top right corner of the app.<\/div>\n<\/li>\n<\/ul>\n
  Only trust contact details published in the app or on official U9 pages.<\/div>","pure_content":"Support chat: Tap the chat bubble icon in the top right corner of the app.\n\n\nOnly trust contact details published in the app or on official U9 pages.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791914086","update_time":"1791929546"},"pure_content":"Support chat: Tap the chat bubble icon in the top right corner of the app.\n\n\nOnly trust contact details published in the app or on official U9 pages."}],"content":{"icon":"","desc":"","content_id":"1062473","add_time":"1791913559","update_time":"1791913559","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}