{"data":{"id":"1062472","string_id":"NHVtp3Y1","status":"1","parent_id":"1040114","slug":"NHVtp3Y1","order":"0","name":"FAQs","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"","published_time":"0","add_time":"1791913538","update_time":"1791929741","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"parent_name":"Account and Security","parent_type":"1","parent_slug":"FS4J9ITl","child":[{"id":"1062476","string_id":"z97qXpEl","status":"1","parent_id":"1062472","slug":"I-m-Not-Receiving-My-Verification-Code","order":"0","name":"I'm Not Receiving My Verification Code","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791913666","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062476\", \"1062472\", \"1040114\"]","content":{"content_id":"1062476","content":"

Try these steps in order:<\/div>\n

\n
Check Notifications in the app. Codes are sent there first.<\/div>\n<\/li>\n
\n
Check the spam or junk folder in your email.<\/div>\n<\/li>\n
\n
Make sure your email address is correct, with no extra spaces.<\/div>\n<\/li>\n

Wait a few minutes, then request a new code.<\/div>\n<\/li>\n<\/ol>\n

<\/div>\n

If the code still does not arrive after a few tries, contact support and tell us the email address you are verifying.<\/div>\n<\/div>","pure_content":"Try these steps in order:\n\n\nCheck Notifications in the app. Codes are sent there first.\n\n\nCheck the spam or junk folder in your email.\n\n\nMake sure your email address is correct, with no extra spaces.\n\n\nWait a few minutes, then request a new code.\n\n\n\u00a0\nIf the code still does not arrive after a few tries, contact support and tell us the email address you are verifying.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791913666","update_time":"1791929546"},"pure_content":"Try these steps in order:\n\n\nCheck Notifications in the app. Codes are sent there first.\n\n\nCheck the spam or junk folder in your email.\n\n\nMake sure your email address is correct, with no extra spaces."},{"id":"1062477","string_id":"ykOL0NO4","status":"1","parent_id":"1062472","slug":"Does-My-U9-Account-Have-a-Password","order":"0","name":"Does My U9 Account Have a Password?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791913683","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062477\", \"1062472\", \"1040114\"]","content":{"content_id":"1062477","content":"

No. <\/strong>You log in with a one-time code sent to your email, so there is no login password to set or reset.<\/div>\n
<\/div>\n
Note:<\/strong><\/span> When you unlock your wallet or view your card details, the app asks for Face ID, your fingerprint, or your wallet password. This is a wallet security check and is separate from logging <\/span>in to<\/span> your account.<\/span><\/div>\n<\/div>","pure_content":"No. You log in with a one-time code sent to your email, so there is no login password to set or reset.\n\u00a0\nNote: When you unlock your wallet or view your card details, the app asks for Face ID, your fingerprint, or your wallet password. This is a wallet security check and is separate from logging in to your account.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791913683","update_time":"1791929546"},"pure_content":"No. You log in with a one-time code sent to your email, so there is no login password to set or reset.\n\u00a0\nNote: When you unlock your wallet or view your card details, the app asks for Face ID, your fi"},{"id":"1062478","string_id":"fSSvdYWT","status":"1","parent_id":"1062472","slug":"Can-I-Change-the-Email-Linked-to-My-Account","order":"0","name":"Can I Change the Email Linked to My Account?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791913699","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062478\", \"1062472\", \"1040114\"]","content":{"content_id":"1062478","content":"
\n
No. Your account, cards, and identity verification are all tied to the email you registered with, and U9 cannot change it for you. Please keep that email account secure.<\/div>\n
<\/div>\n
If you can no longer access your email, see \"I Can't Access My Registered Email. What Can I Do?\"<\/div>\n<\/div>","pure_content":"No. Your account, cards, and identity verification are all tied to the email you registered with, and U9 cannot change it for you. Please keep that email account secure.\n\u00a0\nIf you can no longer access your email, see \"I Can't Access My Registered Email. What Can I Do?\"","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791913699","update_time":"1791929546"},"pure_content":"No. Your account, cards, and identity verification are all tied to the email you registered with, and U9 cannot change it for you. Please keep that email account secure.\n\u00a0\nIf you can no longer access"},{"id":"1062479","string_id":"45mBBaXm","status":"1","parent_id":"1062472","slug":"Can-I-Have-More-Than-One-U9-Account-utu9","order":"0","name":"Can I Have More Than One U9 Account?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791913718","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062479\", \"1062472\", \"1040114\"]","content":{"content_id":"1062479","content":"
\n
No. Each person can have one U9 account, linked to one identity verification. Each account can hold up to 5 U9 Cards.<\/div>\n<\/div>","pure_content":"No. Each person can have one U9 account, linked to one identity verification. Each account can hold up to 5 U9 Cards.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791913718","update_time":"1791929546"},"pure_content":"No. Each person can have one U9 account, linked to one identity verification. Each account can hold up to 5 U9 Cards."},{"id":"1062480","string_id":"F0GefcIB","status":"1","parent_id":"1062472","slug":"How-Do-I-Switch-U9-Accounts","order":"0","name":"How Do I Switch U9 Accounts?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791913751","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062480\", \"1062472\", \"1040114\"]","content":{"content_id":"1062480","content":"
<\/h3>\n
\n
\n
Open the app and tap Settings in the top right corner.<\/div>\n<\/li>\n
\n
Go to Account Management and select Switch Account.<\/div>\n<\/li>\n
\n
Enter the email of the U9 account you want to log in to and complete verification.<\/div>\n<\/li>\n<\/ol>\n
<\/div>\n
Note:<\/strong><\/span> Switching accounts does not change the email <\/span>on<\/span> the original account, and it does not move any cards or balance.<\/span><\/div>","pure_content":"\u00a0\n\n\nOpen the app and tap Settings in the top right corner.\n\n\nGo to Account Management and select Switch Account.\n\n\nEnter the email of the U9 account you want to log in to and complete verification.\n\n\n\u00a0\nNote: Switching accounts does not change the email on the original account, and it does not move any cards or balance.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791913751","update_time":"1791929546"},"pure_content":"\u00a0\n\n\nOpen the app and tap Settings in the top right corner.\n\n\nGo to Account Management and select Switch Account.\n\n\nEnter the email of the U9 account you want to log in to and complete verification."},{"id":"1062481","string_id":"rMRyoKyl","status":"1","parent_id":"1062472","slug":"How-Do-I-Change-the-App-Language-Fobf","order":"0","name":"How Do I Change the App Language?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791913777","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062481\", \"1062472\", \"1040114\"]","content":{"content_id":"1062481","content":"
U9 pages use the same language as the app. To change it, go to Settings in the Abelian app.<\/div>\n
<\/div>","pure_content":"U9 pages use the same language as the app. To change it, go to Settings in the Abelian app.\n\u00a0","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791913777","update_time":"1791929546"},"pure_content":"U9 pages use the same language as the app. To change it, go to Settings in the Abelian app.\n\u00a0"},{"id":"1062482","string_id":"39ZAi470","status":"1","parent_id":"1062472","slug":"I-Can-t-Access-My-Registered-Email-What-Can-I-Do","order":"0","name":"I Can't Access My Registered Email. What Can I Do?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1791929545","add_time":"1791913798","update_time":"1791929545","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"1062482\", \"1062472\", \"1040114\"]","content":{"content_id":"1062482","content":"
Your email cannot be changed in the app. If you can no longer access it, contact support through the in-app chat to recover your account. To protect your funds, we first need to confirm that you are the real account holder. How we do this depends on your balance:<\/span><\/p>\n
<\/p>\n
\n<\/colgroup>\n\n\n\n\n\n
\n
Account balance<\/span><\/p>\n<\/th>\n
\n
Verification<\/span><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n
\n
Under USD 500 equivalent<\/span><\/p>\n<\/td>\n
\n
Send us a video of yourself holding your ID. In the video, state your registered email and details of your most recent transaction, such as the date, merchant, and amount.<\/span><\/p>\n<\/td>\n<\/tr>\n
\n
USD 500 equivalent or more<\/span><\/p>\n<\/td>\n
\n
Join a video call with our support team. You will show your ID and your face in real time and answer questions about your account and recent transactions. The call is recorded.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
<\/p>\n
Once you have been verified and our internal review is complete, we will help you move your balance out. Support will keep you updated on progress.<\/span><\/p>\n
<\/p>\n
Note:<\/span> 1) To prevent fraud, we only accept video, not photos. 2) Support will never ask for your verification codes, seed phrase, or private key.<\/span><\/span><\/p>\n
<\/p>","pure_content":"Your email cannot be changed in the app. If you can no longer access it, contact support through the in-app chat to recover your account. To protect your funds, we first need to confirm that you are the real account holder. How we do this depends on your balance:\n\u00a0\n\n\n\n\n Account balance\n Verification\n\n\n\n\n Under USD 500 equivalent\n Send us a video of yourself holding your ID. In the video, state your registered email and details of your most recent transaction, such as the date, merchant, and amount.\n\n\n USD 500 equivalent or more\n Join a video call with our support team. You will show your ID and your face in real time and answer questions about your account and recent transactions. The call is recorded.\n\n\n\n\n\u00a0\nOnce you have been verified and our internal review is complete, we will help you move your balance out. Support will keep you updated on progress.\n\u00a0\nNote: 1) To prevent fraud, we only accept video, not photos. 2) Support will never ask for your verification codes, seed phrase, or private key.\n\u00a0","is_draft":"0","editor_type":"3","file_path":"","add_time":"1791913798","update_time":"1791929546"},"pure_content":"Your email cannot be changed in the app. If you can no longer access it, contact support through the in-app chat to recover your account. To protect your funds, we first need to confirm that you are t"}],"content":{"icon":"","desc":"","content_id":"1062472","add_time":"1791913538","update_time":"1791929741","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}