Check these common causes:
|
Cause |
What to do |
|---|---|
|
Verification code not received |
The code is sent to Notifications in the U9 app. Open the app to find it. |
|
Billing address does not match |
Enter the billing address exactly as saved in the app. |
|
Incorrect card details |
Check the card number, expiry date, and security code again. |
|
Device or region not supported |
Make sure your device and region support that wallet. |
|
Outdated wallet app or system |
Update the wallet app and your phone's software, then try again. |
|
The wallet says the card cannot be added |
Some regions or card types may not be supported by that wallet. Take a screenshot of the message and contact support. |