First check Notifications for the exact reason, then use the table below:
|
Reason shown in Notifications |
What to do |
|---|---|
|
Paper documents are not accepted |
Use your passport or another accepted original ID. |
|
Black-and-white copies or scans are not accepted |
Upload a color photo of your original ID. |
|
The document's issuing country or region is not supported |
IDs issued in restricted countries or regions cannot be verified. Please use another supported ID. |
|
Facial mismatch |
Retake your selfie in good light with your full face visible. |
|
Wrong ID number |
Re-enter the ID number exactly as shown on your ID. |
|
Blurry or cropped photo |
Retake a clear photo with the whole ID visible, then upload it. |
|
Glare on the document |
Move away from direct light, retake the photo, and upload it. |
|
Expired document |
Upload an ID that has not expired. |
|
Duplicate identity submission |
One identity can only be verified on one U9 account. Please do not submit it on more than one account. |
|
Name does not match the document |
Re-enter your name exactly as shown on your ID. |