How to keep your account and assets safe, and what to do if you lose your phone or change devices.
How Can I Keep My Account Safe?
To keep your account and assets safe, please follow these tips:
- Never share your email verification codes, full card number, security code (CVV), seed phrase, or private key with anyone, including someone claiming to be from the U9 Team or support.
- Only manage your account, wallet, and U9 Visa Card through the Abelian app and official channels.
- Protect your registered email. Your U9 login codes are sent there, so use a strong password.
- Check your account and U9 Visa Card activity regularly. If you see an unauthorized or suspicious transaction, secure your registered email and account right away, and freeze your U9 Visa Card or withdraw its balance to your wallet as needed.
What Should I Do If I Lose My Phone or Change Devices?
- New device: Install the Abelian app and log in with your registered email and a verification code. Changing devices does not affect your U9 account or U9 Visa Card. To restore your Abelian wallet, import it with its seed phrase.
- Lost phone: Change your registered email password as soon as possible, and check your email security settings and login history. If you can, lock or erase the lost device remotely. Then install the Abelian app on a new device, log in to your U9 account, and restore your wallet with your seed phrase.