How to track a remittance, what each status means, and what to do if it fails.
On this page
How Do I Track My Remittance?
On the Global Remittance home page, open History, or tap the history icon in the top right corner. Each record shows the currency, time, U9 paid, amount received, and current status.
What Does Each Remittance Status Mean?
| Status | What it means | What to do |
|---|---|---|
| Processing | The conversion or bank transfer is in progress | Nothing. Check back later. |
| Reconciling | The payment is being checked with the bank | Nothing. Please wait a little longer. |
| Completed | The remittance is complete | Ask the recipient to check their local bank account. |
| Failed | The order did not complete, or the bank returned the funds | Contact support and we will help with the refund. |
What Should I Do If My Remittance Fails?
Check the order details in History, then contact support with the order information. We will look into it and help with the refund.
Note: Common causes include a recipient account that is not a local bank account in the country or region of the currency, or incorrect recipient details.