To reach U9 support, tap the chat bubble icon in the top right corner of the app and send us a message.
To help us check your case quickly, please include the details that apply to your issue:
- Order number
- Currency and network used to send
- Amount sent
- Transaction hash (TxID)
- A screenshot of the order status or error message
- App version and phone operating system, if it is an app display issue
Please only contact support through the official app. Support will never ask for your seed phrase, private key, or one-time verification code, so never share these with anyone, including someone claiming to be U9 support.