Having these details ready helps us look into your order quickly:
- Your order number.
- The coin, network, and amount you sent.
- The TxID (transaction hash) and the time of the transfer.
- A screenshot of the order status or error message.
If it looks like an app display problem, please also include your app version and phone operating system. If you cannot find the TxID yet, send the withdrawal status from the platform you sent from, and support can help work out what happened.