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Contacting Support
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How Do I Contact U9 Support?
What Information Should I Include When Contacting Support?
What Should I Prepare When Contacting Support About a Swap Order?
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Last modified: 2026-10-01
- Why Hasn't My Top-up Arrived Yet?
- My Exchange Says the Withdrawal Is Complete. Does That Mean I Received U9?
- My Order Shows Complete, but I Can't See My U9. What Should I Do?
- My Swap Order Is Stuck or Not Completed. What Should I Do?
- Can I Reuse a Previous Deposit Address?
- My Order Was Canceled or Expired, but I Already Paid
- What Happens If I Send the Wrong Coin, Wrong Network, or Wrong Amount?
- U9 Card Fees Overview
- What Is the 0.02 ABEL Network Fee?
- How Does Gasless Work, and What Does It Cost?
- Why Is the Amount I Received Different From What I Sent?
- What Exchange Rate Does U9 Use for Foreign Currency Payments?
- What Is the Cross-Border Transaction Fee?
- What Are the Authorization, Decline, Refund, Reversal, and Dispute Fees?
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