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Getting into the app and keeping your account in good shape. Identity verification has its own category further down.<\/p>","child":[{"id":"955897","string_id":"lBUbE952","name":"Getting Started","type":"1","status":"1","slug":"lBUbE952","parent_id":"954540","add_time":"1790713376","update_time":"1790858457","icon":"","desc":"","child":[{"id":"955900","string_id":"J5DF2jXl","name":"Which Countries and Regions Can Register?","type":"2","status":"1","slug":"Which-Countries-and-Regions-Can-Register","parent_id":"955897","add_time":"1790713688","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"955894","string_id":"r3PZu3Xa","name":"Do I Need a Phone Number to Register?","type":"2","status":"1","slug":"Do-I-Need-a-Phone-Number-to-Register","parent_id":"955897","add_time":"1790713260","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"955893","string_id":"aZHaNha4","name":"How Do I Create a U9 Account?","type":"2","status":"1","slug":"How-Do-I-Create-a-U9-Account","parent_id":"955897","add_time":"1790713185","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"954541","string_id":"Svo5Hw88","name":"Registration and Identity Verification","type":"2","status":"1","slug":"Registration-and-Identity-Verification","parent_id":"955897","add_time":"1790637345","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"955898","string_id":"BJZFeqh9","name":"Where Can I Download the U9 App?","type":"2","status":"1","slug":"Where-Can-I-Download-the-U9-App","parent_id":"955897","add_time":"1790713402","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"955899","string_id":"lkdb5YTB","name":"How Do I Update the App?","type":"2","status":"1","slug":"How-Do-I-Update-the-App","parent_id":"955897","add_time":"1790713642","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"955901","string_id":"WBzsIWFJ","name":"Logging In","type":"1","status":"1","slug":"WBzsIWFJ","parent_id":"954540","add_time":"1790713926","update_time":"1790858457","icon":"","desc":"","child":[{"id":"956981","string_id":"B4CVu9ep","name":"I'm Not Receiving My Email Verification Code","type":"2","status":"1","slug":"I-m-Not-Receiving-My-Email-Verification-Code","parent_id":"955901","add_time":"1790753275","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"956984","string_id":"Mizck0Uz","name":"What Should I Do If My Account Is Locked?","type":"2","status":"1","slug":"What-Should-I-Do-If-My-Account-Is-Locked","parent_id":"955901","add_time":"1790753466","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963260","string_id":"IdcZBYgy","name":"How Do I Reset or Change My Password?","type":"2","status":"1","slug":"How-Do-I-Reset-or-Change-My-Password","parent_id":"955901","add_time":"1790842027","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"956986","string_id":"X3jOJ7zP","name":"Account Settings","type":"1","status":"1","slug":"X3jOJ7zP","parent_id":"954540","add_time":"1790753504","update_time":"1790858457","icon":"","desc":"","child":[{"id":"956987","string_id":"YH2xcQ78","name":"How Do I Change the Email Linked to My Account?","type":"2","status":"1","slug":"untitled-document","parent_id":"956986","add_time":"1790753508","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963261","string_id":"mY2WtUTS","name":"Can I Have More Than One U9 Account?","type":"2","status":"1","slug":"Can-I-Have-More-Than-One-U9-Account","parent_id":"956986","add_time":"1790842169","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963262","string_id":"S0eWUNuz","name":"How Do I Change the App Language?","type":"2","status":"1","slug":"How-Do-I-Change-the-App-Language","parent_id":"956986","add_time":"1790842223","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963263","string_id":"CNo1fNbO","name":"How Do I Switch Accounts?","type":"2","status":"1","slug":"How-Do-I-Switch-Accounts","parent_id":"956986","add_time":"1790842276","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963264","string_id":"uiKful96","name":"I Can't Access My Email Anymore. 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A few simple habits go a long way in keeping your account safe:<\/p>\n

Never share your password, email verification code, full card number, or security code with anyone, including someone who claims to be U9 support.<\/li>\n
Only manage your account and card through the official app and official support channels.<\/li>\n
If you notice a suspicious transaction, freeze your card right away and contact U9 support.<\/li>\n
If you change devices, or think your account information may have been exposed, change your password promptly and review the login activity in your account settings.<\/li>\n<\/ol>","child":[{"id":"963414","string_id":"wrlTXTfo","name":"What Should I Do If I Lose My Phone?","type":"2","status":"1","slug":"What-Should-I-Do-If-I-Lose-My-Phone","parent_id":"958081","add_time":"1790857692","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963415","string_id":"P7Q4vnH8","name":"What Should I Do If I Think My Account Was Hacked?","type":"2","status":"1","slug":"What-Should-I-Do-If-I-Think-My-Account-Was-Hacked","parent_id":"958081","add_time":"1790857766","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963416","string_id":"jpNHNNoE","name":"What Should I Do If I Change Devices?","type":"2","status":"1","slug":"What-Should-I-Do-If-I-Change-Devices","parent_id":"958081","add_time":"1790857783","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"958082","string_id":"adSlrePp","name":"Protecting Your Card","type":"1","status":"1","slug":"adSlrePp","parent_id":"955114","add_time":"1790784491","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963417","string_id":"PzkHEwd5","name":"How Do I Freeze My Card?","type":"2","status":"1","slug":"How-Do-I-Freeze-My-Card","parent_id":"958082","add_time":"1790857813","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963418","string_id":"kwHiVee1","name":"What Should I Do If I Notice a Suspicious Transaction?","type":"2","status":"1","slug":"What-Should-I-Do-If-I-Notice-a-Suspicious-Transaction","parent_id":"958082","add_time":"1790857890","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963419","string_id":"AsK3HjML","name":"What Should I Do If My Card Details Are Exposed?","type":"2","status":"1","slug":"What-Should-I-Do-If-My-Card-Details-Are-Exposed","parent_id":"958082","add_time":"1790857918","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963420","string_id":"ujQnqJ10","name":"Can I Cancel or Delete My Card?","type":"2","status":"1","slug":"Can-I-Cancel-or-Delete-My-Card","parent_id":"958082","add_time":"1790857950","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"958083","string_id":"67dHxMQU","name":"Avoiding Scams","type":"1","status":"1","slug":"67dHxMQU","parent_id":"955114","add_time":"1790784508","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963421","string_id":"UBDxIqa7","name":"Common Scams to Watch For","type":"2","status":"1","slug":"Common-Scams-to-Watch-For","parent_id":"958083","add_time":"1790857984","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963422","string_id":"hV3NhGCI","name":"Will Support Ever Ask for My Seed Phrase or Private Key?","type":"2","status":"1","slug":"Will-Support-Ever-Ask-for-My-Seed-Phrase-or-Private-Key","parent_id":"958083","add_time":"1790858005","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963423","string_id":"6QaCvyhM","name":"What Are the Official Support Channels?","type":"2","status":"1","slug":"What-Are-the-Official-Support-Channels","parent_id":"958083","add_time":"1790858029","update_time":"1790858457","icon":"","desc":"","child":[]}]}]},{"id":"955115","string_id":"S03zD2hn","name":"KYC and Identity Verification","type":"1","status":"1","slug":"S03zD2hn","parent_id":"0","add_time":"1790667856","update_time":"1790858457","icon":"\/docker_production\/7zgfnt\/content_icon\/S03zD2hn?rand=66760257","desc":"
Confirming who you are, required before you can apply for a card.<\/p>","child":[{"id":"958058","string_id":"ZXPHHUES","name":"KYC Basics","type":"1","status":"1","slug":"ZXPHHUES","parent_id":"955115","add_time":"1790784109","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963266","string_id":"gEU6t7F8","name":"Why Do I Need to Verify My Identity?","type":"2","status":"1","slug":"Why-Do-I-Need-to-Verify-My-Identity","parent_id":"958058","add_time":"1790842566","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963267","string_id":"VriS9Td6","name":"What Documents Can I Use for Verification?","type":"2","status":"1","slug":"What-Documents-Can-I-Use-for-Verification","parent_id":"958058","add_time":"1790842595","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963268","string_id":"AF4cQQc9","name":"Is There a Minimum Age or a Fee for Verification?","type":"2","status":"1","slug":"Is-There-a-Minimum-Age-or-a-Fee-for-Verification","parent_id":"958058","add_time":"1790842798","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963269","string_id":"qczyYi12","name":"Which Countries and Regions Are Supported for Verification?","type":"2","status":"1","slug":"Which-Countries-and-Regions-Are-Supported-for-Verification","parent_id":"958058","add_time":"1790842845","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"958059","string_id":"8kQcYpGZ","name":"Completing Verification","type":"1","status":"1","slug":"8kQcYpGZ","parent_id":"955115","add_time":"1790784132","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963270","string_id":"K0YTcp0d","name":"How Do I Complete Identity Verification?","type":"2","status":"1","slug":"How-Do-I-Complete-Identity-Verification","parent_id":"958059","add_time":"1790842979","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963271","string_id":"H4VGs5az","name":"How Long Does Verification Take?","type":"2","status":"1","slug":"How-Long-Does-Verification-Take","parent_id":"958059","add_time":"1790844276","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963272","string_id":"dv9tZwq4","name":"Tips for Passing Verification the First Time","type":"2","status":"1","slug":"Tips-for-Passing-Verification-the-First-Time","parent_id":"958059","add_time":"1790844291","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"958060","string_id":"Vdx8tzNt","name":"If Verification Fails","type":"1","status":"1","slug":"Vdx8tzNt","parent_id":"955115","add_time":"1790784148","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963273","string_id":"RZZvbSV6","name":"Why Was My Verification Rejected?","type":"2","status":"1","slug":"Why-Was-My-Verification-Rejected","parent_id":"958060","add_time":"1790844312","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963274","string_id":"XtAeHBtT","name":"How Do I Resubmit My Verification?","type":"2","status":"1","slug":"How-Do-I-Resubmit-My-Verification","parent_id":"958060","add_time":"1790844359","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963275","string_id":"E8k29NdA","name":"My Verification Still Shows \"In Review.\" What Should I Do?","type":"2","status":"1","slug":"My-Verification-Still-Shows-In-Review-What-Should-I-Do","parent_id":"958060","add_time":"1790844390","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"958062","string_id":"otcpwVma","name":"Managing Verified Information","type":"1","status":"1","slug":"otcpwVma","parent_id":"955115","add_time":"1790784161","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963276","string_id":"VtxAeYyU","name":"How Do I Update My Verified Information?","type":"2","status":"1","slug":"How-Do-I-Update-My-Verified-Information","parent_id":"958062","add_time":"1790844422","update_time":"1790858457","icon":"","desc":"","child":[]}]}]},{"id":"955826","string_id":"tPOOLVRa","name":"Applying for Your U9 Card","type":"1","status":"1","slug":"tPOOLVRa","parent_id":"0","add_time":"1790691482","update_time":"1790858457","icon":"\/docker_production\/7zgfnt\/content_icon\/tPOOLVRa?rand=1972123765","desc":"
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Moving a balance back out of your U9 Card to your Abelian wallet, and redeeming U9 into USDT or USDC. U9 Card is a virtual card and does not support ATM cash withdrawals.<\/p>","child":[{"id":"958069","string_id":"yjCjhkR5","name":"Before You Withdraw","type":"1","status":"1","slug":"yjCjhkR5","parent_id":"955828","add_time":"1790784327","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963383","string_id":"4P8kHIEp","name":"Does U9 Support ATM Cash Withdrawals?","type":"2","status":"1","slug":"Does-U9-Support-ATM-Cash-Withdrawals","parent_id":"958069","add_time":"1790855979","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"958071","string_id":"gX5yzgNP","name":"Moving Balance Back to Your Wallet","type":"1","status":"1","slug":"gX5yzgNP","parent_id":"955828","add_time":"1790784339","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963385","string_id":"7JnF5egz","name":"Why Hasn't My Withdrawal Arrived Yet?","type":"2","status":"1","slug":"Why-Hasn-t-My-Withdrawal-Arrived-Yet","parent_id":"958071","add_time":"1790856095","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963386","string_id":"6nkxx53c","name":"Where Can I See My Withdrawal Records?","type":"2","status":"1","slug":"Where-Can-I-See-My-Withdrawal-Records","parent_id":"958071","add_time":"1790856153","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963387","string_id":"vVean4sv","name":"Is There a Fee to Withdraw From My Card?","type":"2","status":"1","slug":"Is-There-a-Fee-to-Withdraw-From-My-Card","parent_id":"958071","add_time":"1790856191","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"963388","string_id":"JCAavN64","name":"Redeeming U9 Into USDT or USDC","type":"1","status":"1","slug":"JCAavN64","parent_id":"955828","add_time":"1790856226","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963389","string_id":"XH895JIA","name":"How Do I Redeem U9 Into USDT or USDC?","type":"2","status":"1","slug":"How-Do-I-Redeem-U9-Into-USDT-or-USDC","parent_id":"963388","add_time":"1790856231","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963390","string_id":"Py3tnqic","name":"What Does It Cost to Redeem U9?","type":"2","status":"1","slug":"What-Does-It-Cost-to-Redeem-U9","parent_id":"963388","add_time":"1790856256","update_time":"1790858457","icon":"","desc":"","child":[]}]}]},{"id":"955829","string_id":"2VIr7YKk","name":"Using Your Card","type":"1","status":"1","slug":"2VIr7YKk","parent_id":"0","add_time":"1790691776","update_time":"1790858457","icon":"\/docker_production\/7zgfnt\/content_icon\/2VIr7YKk?rand=2033182844","desc":"
Where and how the card works day to day.<\/p>","child":[{"id":"958072","string_id":"K04rHp5y","name":"Everyday Payments","type":"1","status":"1","slug":"K04rHp5y","parent_id":"955829","add_time":"1790784370","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963391","string_id":"SYfN5Bjn","name":"Where Can I Use My U9 Card?","type":"2","status":"1","slug":"Where-Can-I-Use-My-U9-Card","parent_id":"958072","add_time":"1790856283","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963392","string_id":"owGA724F","name":"Can I Pay Online and In Store?","type":"2","status":"1","slug":"Can-I-Pay-Online-and-In-Store","parent_id":"958072","add_time":"1790856532","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963393","string_id":"62sbqboZ","name":"How Do I View My Card 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A transaction may be declined because of insufficient balance, a frozen card, incorrect card details, exceeded limits, merchant restrictions, regional restrictions, network problems, or a risk control review.<\/p>","child":[{"id":"958084","string_id":"X7oe4CuJ","name":"Fixing a Declined Payment","type":"1","status":"1","slug":"X7oe4CuJ","parent_id":"955831","add_time":"1790784535","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963424","string_id":"pIVRZlSa","name":"What Should I Do If My Payment Is Declined?","type":"2","status":"1","slug":"What-Should-I-Do-If-My-Payment-Is-Declined","parent_id":"958084","add_time":"1790858089","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963425","string_id":"rsGKK3JX","name":"Common Reasons a U9 Card Payment Fails","type":"2","status":"1","slug":"Common-Reasons-a-U9-Card-Payment-Fails","parent_id":"958084","add_time":"1790858115","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"958085","string_id":"c3jl0tXa","name":"Special Merchants","type":"1","status":"1","slug":"c3jl0tXa","parent_id":"955831","add_time":"1790784543","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963426","string_id":"6oX9CCOE","name":"Why Do Crypto Exchange Payments Fail?","type":"2","status":"1","slug":"Why-Do-Crypto-Exchange-Payments-Fail","parent_id":"958085","add_time":"1790858137","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963427","string_id":"ZjXOtPmR","name":"Why Did My Subscription Payment Fail?","type":"2","status":"1","slug":"Why-Did-My-Subscription-Payment-Fail","parent_id":"958085","add_time":"1790858164","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"958086","string_id":"5NsGziQk","name":"Charges After a Decline","type":"1","status":"1","slug":"5NsGziQk","parent_id":"955831","add_time":"1790784551","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963428","string_id":"lNiuJrOV","name":"Why Was I Charged for a Declined Transaction?","type":"2","status":"1","slug":"Why-Was-I-Charged-for-a-Declined-Transaction","parent_id":"958086","add_time":"1790858184","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963429","string_id":"Zyj8ir2U","name":"I See a Charge I Don't Recognize. What Should I Do?","type":"2","status":"1","slug":"I-See-a-Charge-I-Don-t-Recognize-What-Should-I-Do","parent_id":"958086","add_time":"1790858235","update_time":"1790858457","icon":"","desc":"","child":[]}]}]},{"id":"955832","string_id":"dbf8Eb9n","name":"Customer Support and Feedback","type":"1","status":"1","slug":"dbf8Eb9n","parent_id":"0","add_time":"1790692077","update_time":"1790858457","icon":"\/docker_production\/7zgfnt\/content_icon\/dbf8Eb9n?rand=2099528260","desc":"","child":[{"id":"958087","string_id":"yp3FBOPX","name":"Contacting Support","type":"1","status":"1","slug":"yp3FBOPX","parent_id":"955832","add_time":"1790784563","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963430","string_id":"4z7gQs68","name":"How Do I Contact U9 Support?","type":"2","status":"1","slug":"How-Do-I-Contact-U9-Support","parent_id":"958087","add_time":"1790858313","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963431","string_id":"uZyvY9Xf","name":"What Information Should I Include When Contacting Support?","type":"2","status":"1","slug":"What-Information-Should-I-Include-When-Contacting-Support","parent_id":"958087","add_time":"1790858332","update_time":"1790858457","icon":"","desc":"","child":[]},{"id":"963432","string_id":"Ef6u5AVu","name":"What Should I Prepare When Contacting Support About a Swap Order?","type":"2","status":"1","slug":"What-Should-I-Prepare-When-Contacting-Support-About-a-Swap-Order","parent_id":"958087","add_time":"1790858350","update_time":"1790858457","icon":"","desc":"","child":[]}]},{"id":"958088","string_id":"np61Z2J3","name":"Feedback and Announcements","type":"1","status":"1","slug":"np61Z2J3","parent_id":"955832","add_time":"1790784572","update_time":"1790858457","icon":"","desc":"","child":[{"id":"963433","string_id":"GY5ErfI0","name":"How Do I Give Feedback or Suggest a Feature?","type":"2","status":"1","slug":"How-Do-I-Give-Feedback-or-Suggest-a-Feature","parent_id":"958088","add_time":"1790858408","update_time":"1790858457","icon":"","desc":"","child":[]}]}]}],"expand_all":"0"},"msg":"Success","code":200}

What Information Should I Include When Contacting Support?